FAQs

Mint Sugar Candle Company is a specialty candle manufacturer and retailer. We create handcrafted candles using natural waxes, premium fragrance oils, and lead-free cotton wicks. Our goal is to provide customers with high-quality, customizable candles that elevate their ambiance and bring joy to their spaces.

Mint Sugar candles stand out due to their high-quality craftsmanship, customizable options, and thoughtfully curated scents. We use premium fragrance oils, natural waxes, and lead-free cotton wicks to ensure a clean and luxurious burn. Our customization options allow you to create a personalized candle that reflects your unique style and preferences.

Absolutely! Mint Sugar candles make excellent gifts. You can customize the candle with a personalized label message and choose gift packaging options during the checkout process. We can even ship the candle directly to the recipient's address if desired.

Yes, we offer wholesale and bulk order options for events, businesses, or special occasions. If you're interested in placing a wholesale or bulk order, please reach out to our customer support or visit our wholesale page on the website for more information and to discuss specific requirements.understand your products or policies.

We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, we may offer alternative payment methods like PayPal or Apple Pay. Please check our website's checkout page for the most up-to-date payment options.

You can reach our customer support team by emailing support@mintsugarcandle.com or by using the contact form on our website. We strive to respond to all inquiries within 24 to 48 hours.

To care for your Mint Sugar candle and ensure its longevity:

• Trim the wick to 1/4 inch before each use.
• Keep the candle away from direct sunlight and extreme temperatures.
• Store the candle in a cool, dry place when not in use.
• Avoid burning the candle for more than 4 hours at a time.
• Extinguish the candle if the flame becomes too high or flickers excessively.
• Keep the candle free from debris, such as matches or wick trimmings.

Customizing a Mint Sugar candle is easy! Simply visit our website and select "Personalize Yours!" option for the candle you want. Follow the step-by-step process to choose your desired options for fragrance, label message, font, lid color, and box design. Once you've made your selections, add the customized candle to your cart and proceed to checkout.

You can contact our customer service team by emailing support@mintsugarcandle.com or by using the contact form on our website. We strive to respond to all inquiries within 24 to 48 hours and are here to assist you with any questions or concerns you may have.

The processing and shipping time for customized candle orders may vary. We strive to process and ship orders within 1-3 business days. The total delivery time depends on the shipping method selected and the destination. You can track your order's progress using the provided tracking number.

We want you to be completely satisfied with your Mint Sugar candle. If you have any issues with your order, please contact our customer support within 5 days of receiving your candle. We will gladly assist you with returns or exchanges, subject to our return policy. Please review the detailed return policy on our website for more information.

Currently, we only offer shipping within the United States. We apologize for any inconvenience caused and appreciate your understanding. If you have any further questions or need assistance, please feel free to contact our customer support team.

We aim to process orders quickly, so changes may not be possible once an order is placed. However, if you need to make changes, please contact our customer support as soon as possible. We'll do our best to accommodate your request, but please note that changes may not always be feasible, especially if the order is already being processed or shipped.

We offer a selection of fonts for you to choose from when customizing your candle label. These fonts are carefully curated to ensure legibility and aesthetic appeal. You can preview the available fonts on our customization page before making your selection.

We offer several options for candle customization, including fragrance selection, personalized label messages, font choices, lid color options, and box design customization. You can mix and match these options to create a unique and personalized candle that suits your preferences or makes a thoughtful gift.

Yes, you can choose any message or text for the candle label within the character limit specified on our customization page. You can personalize it with names, special dates, quotes, or any other meaningful message.

We offer a variety of lid color options for our candles, including Black, Gold, Copper, White and Red. You can select the lid color that complements your candle and matches your personal style.

Yes, we offer box design customization for certain candle collections or special editions. You can choose from available designs or provide your own artwork or logo for a more personalized touch. Please check our website or contact customer support for specific details on box design customization options.

We offer a wide range of captivating scents for your Mint Sugar candle. Some popular options include Caramel Apple, Black Raspberry Vanilla, Peaches & Cream, Mahogany Teakwood, Lavender Woods, Sandalwood, Cactus Blossom, eucalyptus mint, jasmine. Among many others. Visit our website to explore our full selection and find the perfect scent for your candle.

Soy candles are made from soybean oil, a natural and renewable resource. They are considered premium because soy wax burns cleaner and produces less soot than traditional paraffin wax. Soy candles also have a longer burn time and offer a more sustainable and eco-friendly alternative to petroleum-based candles.

Yes, our candles are vegan and cruelty-free. We do not use any animal-derived ingredients in our candles, and we do not test our products on animals. We are committed to providing ethical and sustainable products that align with your values.

Our candles are made with high-quality ingredients, but they may contain allergens such as soy or beeswax. If you have specific allergies or sensitivities, please review the product descriptions and ingredient lists available on our website. If you have concerns or specific questions about allergens, we recommend consulting with a healthcare professional before use.

We periodically introduce new scents and customization options to keep our offerings fresh and exciting. We recommend checking our website or subscribing to our newsletter to stay updated on new releases and limited edition collections.

Our candles are crafted using a blend of high-quality natural waxes, such as soy wax and beeswax. We also use lead-free cotton wicks and premium fragrance oils to ensure a clean and aromatic burn.

Absolutely! We prioritize safety and adhere to strict quality standards. Our candles are designed to burn evenly and safely when used as directed. Remember to always keep candles away from flammable materials, children, and pets, and never leave them unattended.

We specialize in scented candles and offer a wide range of captivating fragrances to suit various preferences. However, we can certainly accommodate a special order request for unscented candles for those who prefer the ambiance of candlelight without the added fragrance.